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FAQ

What are the Towel Features?
  • 80cm x 45cm - great size to fit equipment and to keep you clean and dry during your workout.
  • Microfibre towel made using a high quality blend of polyester and polyamide.
  • Microfibre drawstring bag included with every towel.
  • Sand free incase you want to work out on the beach, just give it a shake.
  • Lightweight and Compact making it easy to take with you anywhere, anytime. 
  • Quick drying up to 3x faster than other towels.
  • Highly abosrbent absorbing up to 4 times its weight.
 
How are Microfiber towels different from my normal gym towel?
At Cheeky Winx we have microfiber towels made with the highest quality blend of polyester and polyamide. Making it the new game changer of towels as they are compact, lightweight, fast drying, soft to touch, ultra absorbent and also when needed sand free for those beach workouts. Although some people can find the feeling of the microfiber fabric different to what you might normally use if you've only ever used cotton, but trust us it's game changing. 
 
How do I care for my towel?
Recommend to wash separately in a cold machine wash then hang it out to dry. Try not to use fabric softener as over time it can reduce the absorbency of the towel and you'll want it to last as long as possible.
 
Where is the location of the monogramming?
The option is yours, it can be personalised with your initials or name down at the bottom of the towel, just make sure to pick what side.  Please note if the towel is monogrammed, one side of the towel will show the backing of the thread. 
 
What colours do you monogram?
White, Black, Pink and Blue!
   
How many letters can I have embroidered?
Up to 10 letters can be monogrammed on the towel. 
 
Can you do custom orders?
We would love to help your design come to life if we can, from the towel design to the embroidering of business logos. For customisation enquiries please email us at hello@cheekywinx.com.au with your special request and we will get back to you as soon as we can . Please note minimum orders may apply. 
 
Want to become a supplier or are you an influencer wanting to collaborate with us?
Thank you so much for wanting to get involved with spreading some Cheeky. Please get in touch via the contact page or email us at hello@cheekywinx.com.au where we will respond as soon as we can. 
 
What’s your Refund Policy?
We offer exchanges or credit notes on non-monogrammed items within 14 days of the original purchase date. The item must be in original condition, unused with all original attachments, labels and tags intact otherwise it cannot be returned. Email us at hello@cheekywinx.com.au and we will let you know the next steps.
Please note all return shipping costs need to be covered by the customer when an exchange has been requested except in cases where the item is confirmed to be faulty by our team. 
We do not offer an exchange or refund on any monogrammed item. Cheeky Winx prides itself on providing products to our customers that are of the highest standard. We employ a very strict quality control process to ensure we are confident in the items dispatched.
In the event you receive an item from us which you believe is faulty or if you have received incorrect monogramming on your item. Please notify us of a fault within 14 days of delivery by providing a detailed description of the fault, along with pictures as proof via email to hello@cheekywinx.com.au  where we endeavor to respond within 48 hours to reach a satisfactory resolve and assist with your returns process. If a refund is requested once we receive your item, you will receive a full refund where it may take 5 -7 days for your funds to appear in your account. 
 
Want to become a supplier? 
Want to get in on the action and become a supplier. Please do get in touch with us through our email and we will get back to you as soon as possible.  
 
Where are you based?
We are proudly Australian owned and based in Brisbane, Queensland. 
 
Will I get a confirmation email once I place my order?
When your order has been placed a confirmation email will immediately be sent to your nominated email address and another email will be sent with the tracking number once the order is processed.
Allow up to 2 business days for processing of your order prior to dispatch except during sale periods there may be a delay in processing.
If you did not receive a confirmation email or a shipping notification, please email us at hello@cheekywinx.com.au.  Please note, sometimes emailing systems can trick us and our emails may be hiding in your junk folder!
  
What are your Delivery times? 
Once your order has been received please allow up to 2 business days for your order to be dispatched, with the exception of sale periods where there may be a delay. 
Our warehouse is based in Queensland, Australia so shipping times may vary depending on your location.
 
 Delivery Estimates 
Australia wide: 3-5 business days.
New Zealand: 4-6 business days.
North America, Western Europe, Asia and the Pacific: 6-13 business days.
Rest of the world: 10-15 business days.
  
Do you ship internationally?
Absolutely, Cheeky Winx ships worldwide using an international delivery service.
  
How do I track my delivery? 
With every purchase you will receive a shipping confirmation email once your order has been dispatched! This will include a delivery estimate and a tracking link once this is available through the nominated tracking service.
If you did not receive an email, please check your junk folder (sometimes they are hiding in there). If you still cannot locate your confirmation email or delivery estimate please contact us at hello@cheekywinx.com.au so we can further assist.
  
What happens if I’m not home? 
All of our orders are shipped and require a signature on delivery unless authority has been given to leave without a signature. Please note Cheeky Winx is not responsible for any items that are left unattended.
  
What currency are the prices in?
All pricing will be charged in Australian Dollars (AUD).
  
What payment methods do you use?
We accept the following payment methods: Visa, Mastercard, credit & debit cards and PayPal. We do not currently offer Afterpay.
Note: All pricing on the Cheeky Winx website is in Australian Dollars (AUD).
  
Do I have to pay any Custom, Duties or Taxes?
Cheeky Winx is not responsible for any possible duties or taxes which may be imposed by your country or government. These charges which may be imposed are the responsibility of the recipient.